Privacy Policy

1. Who We Are

Serene Overseas Private Limited ("Serene Overseas", "we", "us", or "our") operates this website and provides student-visa advisory services from Paragon City, Main Barki Road, Lahore, 54000, Pakistan. This policy explains what personal information we collect and how we handle it.

2. Information We Collect

When you submit our contact or application forms, subscribe to our updates, or communicate with us, we may collect:

• Contact details — full name, phone/WhatsApp number, and email address.
• Academic and profile details — current education level, grades, preferred destination, and intended intake.
• Any additional background you choose to share in message fields.
• Technical data automatically collected by your browser, such as IP address and usage information.

3. How We Use Your Information

• To respond to your enquiries and provide counseling and visa-advisory services.
• To assess your eligibility and prepare university and visa applications.
• To contact you by phone, WhatsApp, or email about your application and relevant updates.
• To improve our website and services, and to comply with legal obligations.

4. How Your Data Is Stored

Enquiries submitted through our forms are stored securely within our website's systems and internal records so our team can follow up with you. We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

5. Third-Party Services

Our website uses certain third-party services that may process limited data:

• Google reCAPTCHA — to protect our forms from spam and abuse; its use is subject to Google's Privacy Policy and Terms.
• Google Fonts & Google Maps — to display fonts and our office location.
• WhatsApp / phone / email — when you choose to contact us through these channels.

We do not sell your personal information. We share it only with the universities, embassies, and service providers necessary to process your application, and only with your knowledge.

6. Cookies

Our website and its third-party services may use cookies and similar technologies to enable core functionality and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, maintain our records, and comply with legal requirements. [Insert your specific retention period, if any.] When no longer needed, data is securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent for us to contact you. To exercise these rights, contact us using the details below.

9. Children's Privacy

Our services are intended for prospective students and their guardians. Where an applicant is a minor, we expect a parent or guardian to provide and consent to the information submitted on their behalf.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date.

11. Contact Us

For any privacy questions or requests, contact us at info@sereneoverseas.com or 0329 4427729, or visit our office at Paragon City, Main Barki Road, Lahore, Pakistan.